Frequently Asked Questions

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What are the recommended fees for Psychologists?

The Australian Psychological Society (APS) recommended fee is $300 for a 46 - 60 minute session. This takes into account the training and ongoing costs associated with being a psychologist. Jackie has set a standard fee much below this to make therapy sessions accessible. Fees are not negotiable.

Do I need a referral?

No referral is required for individual or couples therapy sessions. If you are participating in therapy under a program such as Medicare, NDIS, TAC or an EAP program a referral is required prior to the first session from the doctor or relevant program coordinator depending on the requirements of these programs.

How do I pay with telehealth?

An invoice is emailed to you with bank transfer details and should be paid on the day. You can also pay online on the same page that you book your appointments under My Invoices. Payments greater than 7 days old attract a late payment fee.

Can I get a Medicare Rebate?

Medicare rebates are available provided you meet the Medicare requirements such as a specific mental health concerns. You also need a valid referral from your doctor prior to the first session. A rebate of $137.05 is paid to the account you have connected with Medicare after you have paid the session fee of $190. Medicare rebates are not available for couples therapy. Total out of pocket per session is $52.95.

Do you bulk bill?

This is not a bulk billing service. There are a number of other providers who offer bulk billing and you are encouraged to seek these out if this is a requirement for you. Primary Health Networks also offer free mental health support for eligible persons with barriers to treatment such as low income.